De moderator van het NeoGAF forum met de naam "iapetus" heeft van de webwinkel Amazone $100 terug gekregen omdat deze in zijn reclames de mogelijkheid voor het instaleren van Linux benadrukte. "Iapetus" claimde dat hij misleid is en nu door de 3.21 update geen gebruik meer van deze optie kan maken, en volgens een oude wet uit 2002 heeft hij dus recht op een refund.

European PS3 owner and NeoGAF forum moderator "iapetus" received more than $100 USD (£84.00) in credit from Amazon for his original purchase of the console. Why? He filed a complaint with the online retailer that the removal of functionality in the PlayStation 3's latest firmware update violated a 2002 European law, essentially that his console no longer performed as advertised.

As reported by PlayStation University, that law specifies that goods must "be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase," a responsibility that falls to the seller to uphold, not the manufacturer.

Whether other customers will have similar luck in receiving refunds for their PlayStation 3 consoles from retailers, now "Install Other OS"-free is unclear. Whether their only gratification will be venting their anger over the loss on the official PlayStation.com forums sounds more likely.